• 11am – 1pm
    Retailer Delegate Registration
    Rooms will be available from 3pm.
  • 1pm – 3:30pm
    Sponsors and Networkers Registration
    Rooms will be available from 3pm.
  • 1pm – 3pm
    Retailers-Only Welcome Lunch
    Join us for lunch!
  • 3:45pm – 6pm
    iMedia Business Connect Meeting
    Set up your Business Connect Meetings before the conference! It's first-in-first-served with booking and confirming meetings, so the sooner you sign in, the more likely you will get to meet with who you want.
  • 6pm – 7pm
  • 7pm – 7:15pm
  • 7:15pm – 8pm
    Keynote: Building Customer Relationships in an Omni-Channel World
    IHG is in the hospitality business. With almost 5,000 hotels in over 100 countries, we serve millions of people across our network of brands every year. That scale brings with it huge commercial opportunities as well as significant challenges when it comes to earning the loyalty of our guests and building meaningful, sustainable relationships in a world where choice and control are squarely in the hands of a perpetually mobile consumer. At IHG, our goal is to build relevant, rewarding relationships with our most valuable guests, leveraging our loyalty programs to generate long-term value that delivers for both our program members and our hotel system. To do so requires an aligned and disciplined global marketing organization, a lot of effective process and governance and a truly customer-centric view of where our success ultimately lies. At the heart of the strategy lies a robust contact plan that creates the focus and the frameworks to deliver the right message to the right people, when they want it, how they want it. IHG is embarking upon a journey to transform the customer experience, leveraging omni-channel efforts in pursuit of the trust, confidence and loyalty of frequent travelers all around the world.  
    VP Global Loyalty Consumer Marketing
    InterContinental Hotels Group
    InterContinental Hotels Group
  • 8pm – 10pm
    Dinner and Networking
    Azoya International is a leading Cross-border E-commerce Managed Operations & Services Provider based in China. It offers a full range of solutions to E-tailers, Retailers and influential Manufacturers worldwide to expand their businesses to China by solving their language barriers, local operations & marketing, E2E shipping, payment settlements as well as customer services, etc. Founded in 2013 with in-depth understanding of the China market and global perspectives, Azoya concentrates on bridging quality products overseas to Chinese customers with the best experiences. Over 20 partners in 8 countries have already established their strategic partnerships with Azoya till Jan 2015. We bring people, expertise, worldwide resources, E-com innovations and market insights together to build a sustainable future with our partners to access the China market!  
    Co-Founder & Executive Director
    Azoya International
    Azoya International