Sanjay Nathoo

Vertical Market Expert, Retail ANZ

NetSuite

Having grown up in a family of retailers, ranging from jewellers to homewares and everything in-between, Sanjay comes from a retail pedigree.

After completing a Bachelor of Information Systems, Sanjay spent over seven years as an ERP, CRM, POS and warehouse consultant implementing Sage, SAP, Accellos and Microsoft solutions. Through this, he has experienced first-hand the evolution of retail operation systems from simple point-of-sale solutions to the all-encompassing Omni-channel systems of today.

Sanjay also brings with him the experience of starting up a successful eCommerce business running on Magento, and he understands the challenges that siloed business systems can cause.

As a Retail Vertical Market Expert at NetSuite, Sanjay has consulted with leading retailers and through his experience has built solutions that enable these retailers to deliver on the customer experience that their brands strive to achieve, a vision they share with NetSuite.

Sanjay believes that ‘the customer is king’, and business systems should enable consumers to have a seamless shopping experience regardless of the channel. The vision extends beyond simply shopping, but flows through to order fulfillment, marketing, loyalty and customer service.

Retailers are innovating at an ever increasing pace, and Sanjay is both excited and intrigued to see how the future of Omni-channel business solutions will evolve, and how he will play a part in this evolution.